Refund policy

【Cancellation, Returns, and Refunds】

We do not accept any cancellations or returns.

Except in cases of incorrect shipment, we do not accept returns, exchanges, or refunds. Returns, exchanges, or refunds due to customer preference after purchase are not accepted under any circumstances.

In the event of returns, exchanges, or refunds due to shipping errors, we will discuss and address the matter between the customer and Las Geisha. Should any liability issues arise, they will be handled directly between Las Geisha and the customer for resolution. The terms and conditions of each seller apply and serve as the basis for discussions.

All products from Las Geisha are made by remaking vintage silk kimonos, which are 100% silk and pre-owned.

Due to their pre-owned nature, some products may have stains or other imperfections. At Las Geisha, we carefully inspect and assess each item for wearability before offering it for sale. However, if you are concerned about these factors, we recommend refraining from placing an order.

【Regarding lost items】

Customers understand and agree that Las Geisha (Supremacy Co., Ltd.) shall not be liable for any direct or indirect damages arising from the services provided by us. All products are purchased at the customer's own risk. In the event of loss during transit, the responsibility lies with the shipping carrier. Las Geisha will provide tracking numbers and contact information for the shipping carrier as needed.

Once this information is provided, it is the customer's responsibility to contact the shipping company and handle the situation. We do not accept any responsibility for lost packages.